Refund Policy

Our Commitment

We stand behind CleanUrMac and want you to be completely satisfied with your purchase. That's why we offer a 30-day money-back guarantee on all purchases.

30-Day Money-Back Guarantee

If you're not satisfied with CleanUrMac for any reason, you can request a full refund within 30 days of your purchase date. No questions asked.

How to Request a Refund

To request a refund:

1. Contact us at support@cleanurmac.com
2. Include your email address and license key
3. Briefly explain why you're requesting a refund (optional but helpful)

We'll process your refund within 5-7 business days. The refund will be issued to the original payment method.

Refund Eligibility

Eligible for Refund:

• Monthly subscription (first month only)
• Yearly subscription (within 30 days of purchase)
• Lifetime license (within 30 days of purchase)

Not Eligible for Refund:

• Requests made after 30 days from purchase date
• Subscriptions that have been renewed multiple times
• Licenses that have been shared or transferred
• Violations of our Terms of Service

Subscription Cancellations

You can cancel your monthly or yearly subscription at any time from your account dashboard. When you cancel:

• You'll continue to have access until the end of your current billing period
• You won't be charged for the next billing cycle
• Your license will remain active until the subscription expires

Canceling a subscription does not automatically trigger a refund. To request a refund, follow the process above.

Partial Refunds

We do not offer partial refunds for unused time on subscriptions. If you cancel a yearly subscription after 6 months, you will not receive a refund for the remaining 6 months.

Refund Processing Time

• Approval: Within 24-48 hours of your request
• Processing: 5-7 business days
• Bank Processing: Additional 3-5 business days (varies by bank)

After Refund

Once a refund is issued:

• Your license will be deactivated
• You'll lose access to premium features
• You can still use the free version to scan your Mac

Exceptions

We reserve the right to deny refund requests in cases of:

• Abuse of the refund policy (multiple refund requests)
• Fraudulent activity
• Violation of our Terms of Service
• Chargebacks (if you file a chargeback, you're not eligible for a refund)

Questions?

If you have questions about our refund policy or need assistance, please contact us:

Email: support@cleanurmac.com
Response Time: Within 24 hours